Zala Designs, trading as Zala Digital Studio

These Terms of Service explain the terms and conditions that apply when you use or purchase digital services from Zala Digital Studio.

By approving a quote and proceeding with a project, you agree to the terms outlined below, subject to any rights that cannot legally be excluded.

1. Services Provided

Zala Digital Studio provides digital services to individuals and businesses, including:

• Shopify website design, setup and customisation using existing themes.

• SQL support and basic database-related services.

• Microsoft Excel support, spreadsheet creation, organisation and assistance.

• Other digital services as agreed in writing.

The specific services and deliverables for each project will be outlined in the client's individual quote.

2. Quotes and Project Approval

A written quote will be provided before any project work begins.

The quote will outline:

• The services to be provided.

• The agreed project scope and deliverables.

• The project price and payment arrangements.

• Estimated completion timeframes.

• Any other relevant project conditions.

The client must approve the quote in writing before work begins.

Any changes to the agreed scope, pricing or deliverables must also be discussed and approved in writing before additional work is undertaken.

3. Deposits and Payments

Deposits and payment arrangements will be outlined in the individual project quote.

A deposit may be required to secure a booking and commence work.

Where a project is paid in stages, the payment schedule and relevant amounts will be confirmed in writing before work begins.

The Refund & Cancellation Policy explains the arrangements for cancellations, refunds and outstanding payments.

4. Client Responsibilities

Clients are responsible for providing the information, content, files, materials and access needed to complete their projects.

Clients must:

• Provide accurate and complete information.

• Supply required materials and access in a timely manner.

• Review work and provide feedback within reasonable timeframes.

• Ensure they have permission to provide any content, files or information supplied to Zala Digital Studio.

• Maintain appropriate backups of important files and business data.

Delays in providing information, materials or feedback may affect project timelines.

5. Project Timelines

Estimated project completion dates will be discussed and confirmed where possible.

Timelines are estimates and may change due to:

• Delays in receiving information, materials or feedback from the client.

• Additional requests or changes to the original project scope.

• Unexpected technical issues.

• Circumstances outside the reasonable control of Zala Digital Studio.

Any significant changes to the expected timeline will be communicated to the client.

6. Revisions and Additional Work

The agreed project price covers the services and revisions specifically outlined in the approved quote.

Requests outside the agreed scope, including additional features, functionality, design changes or extra tasks, may incur additional charges.

Any additional work and associated costs will be discussed with the client and approved in writing before the work begins.

7. Ownership and Intellectual Property

Once full payment has been received, the client will own or receive the agreed rights to the final work created specifically for their project, as outlined in the approved quote.

Zala Digital Studio retains ownership of its pre-existing materials, including templates, tools, methods, processes and other resources developed independently of the client's project.

Third-party materials, including Shopify themes, apps, fonts, images and software, remain subject to their respective licences and terms.

The client is responsible for ensuring that any materials they provide can legally be used for the intended project.

8. Account and File Access

Clients may need to provide access to Shopify stores, accounts, files, databases or other systems to allow Zala Digital Studio to complete the agreed services.

Zala Digital Studio will:

• Use access only for the agreed project or services.

• Take reasonable care when handling client accounts, files and information.

• Not knowingly use client access for unrelated purposes.

Clients are responsible for ensuring they have authority to provide the access and information required for the project.

9. Confidentiality

Zala Digital Studio respects the confidentiality of client information.

Client business information, project materials, files, database information and account details will be treated as confidential and will not be disclosed to others or used for purposes outside the agreed services, unless authorised by the client or legally required.

Reasonable steps will be taken to protect confidential information while working with it.

10. Portfolio, Case Studies and Social Media Permission

Zala Digital Studio may wish to showcase completed projects in its portfolio, case studies, website, social media accounts or other promotional materials.

Client work, business names, logos, screenshots, project details and other identifying information will only be shared publicly with the client's prior written approval.

The client must specify in writing:

• Which project or parts of the work may be shared.

• Which information, images, screenshots, business details or identifying materials may be displayed.

• Which platforms or channels may be used, such as the Zala Digital Studio website, Instagram, Facebook, LinkedIn or other social media platforms.

No personal data, confidential business information, customer information, login details or other private client information will be shared unless the client has specifically authorised the relevant disclosure in writing and the disclosure is lawful.

Permission to showcase a project is optional and is not a condition of purchasing services from Zala Digital Studio.

11. Project Termination

Either the client or Zala Digital Studio may end a project by providing written notice.

If a project is terminated:

• Work completed up to the termination date will be assessed.

• Outstanding payments will be calculated in accordance with the approved quote and applicable terms.

• Any refunds or cancellation amounts will be handled under the Refund & Cancellation Policy and applicable consumer protection laws.

12. Limitation of Liability

Zala Digital Studio will take reasonable care and skill when providing its services.

Zala Digital Studio is not responsible for issues arising from third-party platforms, applications, software, hosting providers or services outside its reasonable control.

Clients are responsible for maintaining appropriate backups of their own business information and important files.

Nothing in these Terms limits liability or excludes rights or remedies where doing so would be unlawful.

13. Changes to These Terms

Zala Digital Studio may update these Terms of Service from time to time.

The terms applicable to an individual project will be those agreed with the client when the project is approved, unless a change is subsequently agreed in writing or required by law.

14. Consumer Rights

Nothing in these Terms excludes, restricts or modifies any consumer guarantees, rights or remedies that cannot legally be excluded under applicable law.

Clients may have additional rights under the consumer protection laws applicable to their location and circumstances.

15. Contact Us

If you have questions about these Terms of Service, please contact Zala Digital Studio through the contact form on our website.