Zala Designs, trading as Zala Digital Studio

This Refund & Cancellation Policy explains the terms that apply when you purchase digital services from Zala Digital Studio, including Shopify website design and customisation, SQL support and Excel services.

1. Deposits and Bookings

A deposit is required to secure a booking and confirm acceptance of the agreed project scope, pricing and terms.

Once paid, the deposit is generally non-refundable if the client decides to cancel, postpone the project or change their mind. The deposit secures time allocated to the project and is not simply a reservation that can be cancelled for a refund.

This is subject to any refund or cancellation rights that cannot legally be excluded.

2. Client Cancellations

If a client decides to cancel a project after work has started, the value of completed work will be calculated using the agreed project scope and pricing.

For Shopify website projects, the following breakdown may be used as a starting point:

• Initial consultation and planning: 20%

• Website design: 30%

• Website build and customisation: 35%

• Testing and final handover: 15%

The deposit already paid will be deducted from the value of completed work. If the completed work exceeds the deposit, the client may be required to pay the outstanding amount.

For SQL and Excel services, completed work will be calculated using the agreed task price or hourly rate and the work completed up to the cancellation date.

Any cancellation charges will be fair and subject to applicable consumer protection laws.

3. Final Payments and Refunds

Once a project has been completed and presented to the client for review, the remaining project balance must be paid before final handover.

Once the client has reviewed and approved the completed work and the final balance has been paid, payments are generally non-refundable for changes of mind or dissatisfaction with preferences that were included in the agreed project scope.

This does not affect any rights or remedies available under applicable consumer protection laws, including rights relating to services that are not delivered as agreed.

4. Additional Work and Changes

The agreed project price covers only the services and deliverables included in the original project scope.

New features, additional functionality, design changes, extra requests or work outside the agreed scope may be quoted and charged separately.

Any additional work will be discussed and agreed with the client before it begins.

5. Complimentary Maintenance for Shopify Projects

Zala Digital Studio provides one month of complimentary maintenance following final project handover for Shopify website projects.

This covers correcting errors or defects arising from work completed by Zala Digital Studio.

The complimentary maintenance period does not cover:

• New features or additional functionality.

• New design requests or changes to approved work.

• Changes made by the client or another third party.

• Problems caused by third-party apps, platforms or services outside our control.

Additional work or maintenance outside this scope may be quoted and charged separately.

6. Cancellation by Zala Digital Studio

If Zala Digital Studio is unable to complete an agreed project, the client will be informed as soon as reasonably possible.

Any refund for services not provided will be handled in accordance with the agreed terms and applicable consumer protection laws.

Where appropriate, an alternative arrangement may be discussed with the client, subject to their agreement.

7. Consumer Rights

Nothing in this policy excludes, restricts or modifies any consumer rights, guarantees or remedies that cannot legally be excluded under applicable law.

Where applicable, statutory rights may include rights to refunds, cancellation or other remedies for services that are not provided in accordance with legal requirements.

8. Contact Us

If you have questions about this policy or wish to discuss a cancellation or refund, please contact Zala Digital Studio through the contact form on our website.