Privacy policy

Last updated: 11/11/2026

1. Introduction

Zala Designs, trading as Zala Digital Studio ("we", "us" or "our"), is an Australian sole trader business providing digital services to clients in Australia and other locations.

We provide services including Shopify website design and customisation, as well as basic SQL and Excel support.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, contact us, enquire about our services or engage us to provide services.

Our website is hosted by Shopify. Shopify may also collect and process personal information when you use our website and its features, as explained further below.

By using our website or providing personal information to us, you acknowledge that your information will be handled as described in this Privacy Policy, subject to the privacy rights and requirements that apply to you.

2. Personal Information We Collect or Process

The type of personal information we collect or process depends on how you interact with our website and services.

This may include:

Contact information: Your name, email address and, where needed, phone number and billing details when you contact us, request services or make a payment.

Financial and payment information: Payment method details, payment confirmations, transaction details and billing information. Payments are handled through Shopify and its payment providers. We do not directly store full payment card details.

Project and transaction information: Details about services you enquire about or purchase, project requirements, proposals, invoices, deposits, final payments and transaction records.

Communications: Information you provide through our contact form, email or other communication channels, including enquiries, project discussions and messages relating to our services.

Device information: Information about the device and browser you use to access our website, which may include your IP address, network information and technical identifiers.

Usage information: Information about how and when you interact with our website, such as pages visited and features used.

Some information may be collected directly by us, while other information may be collected or processed automatically by Shopify or our service providers.

3. Sources of Personal Information

We may collect personal information from the following sources:

Directly from you: When you submit an enquiry, contact us, discuss a project, provide information or make a payment.
Automatically through our website: Certain technical and usage information may be collected through cookies and similar technologies.
From service providers: Providers such as Shopify may collect or process information to support our website, communications and payment processes.
From third parties: We may receive information from other parties where it is relevant to providing our services or where you have authorised the sharing of that information.

4. How We Use Personal Information

We may use personal information for the following purposes:

Providing and managing services

Responding to enquiries and discussing project requirements.
Preparing proposals and quotes.
Managing and delivering digital services.
Communicating about project progress and requirements.
Preparing invoices and processing payments.
Maintaining business and transaction records.

Communicating with you

Responding to your questions and requests.
Sending service-related messages, project updates, invoices and payment confirmations.
Contacting you about matters relating to an existing or requested service.

We do not currently use your contact information to send newsletters or promotional email marketing.

Security and fraud prevention

Protecting our website, business and users.
Identifying and responding to suspected fraudulent, unauthorised or harmful activity.

Legal and business obligations

Meeting applicable legal, accounting and regulatory requirements.
Maintaining records and managing disputes or legal claims.

Shopify and other service providers may also process information for their own purposes in accordance with their privacy policies and applicable terms.

5. How We Disclose Personal Information

We may disclose personal information to service providers and other parties where reasonably necessary to operate our website, communicate with clients and provide our services.

These parties may include:

Shopify: Our website is hosted on Shopify. Shopify may process information to provide website hosting, checkout, payment-related features, security and other platform services.

Email and communication providers: We use Gmail to receive and manage contact form messages and communicate with clients.

Payment providers: Shopify and associated payment providers may process payment and transaction information when you pay for our services.

Website and analytics providers: Shopify may provide website functionality and related reporting or analytics features. If we use additional website or analytics services, those providers may process information in connection with those services.

Legal and regulatory authorities: We may disclose information where required by law, regulation, legal process or a valid request from an authority.

We may also disclose information where you have asked us to do so, given consent, or where disclosure is reasonably necessary to protect our rights, business or others.

Third-party providers handle information under their own privacy policies and applicable terms.

6. Relationship with Shopify

Our website is hosted by Shopify, which provides the online platform and related services that allow us to present our services and accept payments.

When you visit or interact with our website, Shopify may collect or process information about your device, website activity and information you submit through website features, forms or checkout.

We may share personal information with Shopify and its service providers where necessary for website hosting, payment processing, security and related platform services.

Shopify may also process personal information for its own platform operations and services, in accordance with its own privacy policies and terms. Shopify may be independently responsible for certain processing activities.

For more information, you can review:

Shopify's Privacy Policy.
Shopify's Consumer Privacy Policy.
Shopify's Privacy Portal.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support website functionality, security and other features provided by Shopify.

Shopify provides automated customer privacy settings, including a cookie banner displayed to visitors in selected regions.

The cookie banner allows visitors to accept, decline or manage their cookie preferences. Some cookies are necessary for the website to operate, while others may support additional functionality or analytics, depending on the services enabled.

For more information about Shopify's use of cookies, please refer to Shopify's privacy information.

8. Third-Party Websites and Links

Our website may contain links to third-party websites, platforms or services.

These websites are not controlled by us and may have their own privacy policies and practices. We encourage you to review their privacy policies before providing personal information.

We are not responsible for the privacy practices, security or content of third-party websites. A link to an external website does not necessarily mean that we endorse that website or its services.

9. Children's Data

Our website and services are intended for individuals aged 18 and over.

We do not knowingly collect or solicit personal information from individuals under the age of 18.

If we become aware that personal information has been provided by someone under 18, we will take reasonable steps to delete that information where appropriate, subject to any legal obligations requiring us to retain it.

If you believe that someone under 18 has provided us with personal information, please contact us using the details in this Privacy Policy.

10. Security and Retention of Your Information

We take reasonable steps to protect personal information against unauthorised access, use, alteration or disclosure.

Our website is hosted by Shopify, which provides security features and measures as part of its platform services. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy. This may include retaining:

Enquiry and client communications.
Project details and records.
Invoices and payment records.
Business and financial records required for legal or accounting purposes.
Information needed to manage disputes or protect our legal rights.

We may retain client emails, invoices and project records after a project is completed for future reference and in case a client returns.

When information is no longer needed, we will take reasonable steps to delete or dispose of it securely, subject to applicable legal retention requirements.

11. Your Rights and Choices

Depending on where you live and the privacy laws that apply, you may have rights regarding your personal information.

These rights may include:

Requesting access to personal information we hold about you.
Requesting correction of inaccurate or incomplete information.
Requesting deletion of personal information, subject to legal retention requirements.
Requesting that certain processing activities be restricted.
Objecting to certain uses of your personal information.
Withdrawing consent where processing is based on your consent.

To exercise a privacy right or ask a question about your personal information, contact us at vanessadid@gmail.com.

We may need to verify your identity before responding to a request. Some requests may be limited or refused where an applicable legal exception or retention obligation applies.

If you are located in the European Economic Area or the United Kingdom, you may also have the right to lodge a complaint with your local data protection authority.

12. Complaints

If you have a concern or complaint about how we handle your personal information, please contact us at:

vanessadid@gmail.com

We will review your concern and take reasonable steps to respond and address the matter.

Depending on where you live and the privacy laws that apply, you may also be able to lodge a complaint with your relevant privacy or data protection authority.

13. International Transfers

Zala Designs is an Australian sole trader business with an Australian Business Number and uses service providers, including Shopify and Google (Gmail), to support its website and client communications.

These providers may process or store personal information in countries other than the country where you live. This may include transfers between their affiliated companies and service providers in other countries.

Shopify describes the international transfers involved in providing its services and the safeguards it uses where required. Google also explains in its Privacy Policy that information may be processed on servers located outside the country where a person lives.

The privacy and data protection laws in those countries may differ from the laws where you live. We take reasonable steps to use service providers and handle personal information in accordance with the privacy obligations that apply to our business.

For further information, you can review the privacy policies of Shopify and Google.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, privacy practices or applicable legal requirements.

Any updates will be published on this page, with the updated date shown at the beginning of the policy.

We encourage you to review this page periodically to stay informed about how we handle personal information.

15. Contact Information

If you have questions about this Privacy Policy or how we handle personal information, you can contact us using the details below.

Business name: Zala Designs
Trading as: Zala Digital Studio
Email: vanessadid@gmail.com

Zala Designs is responsible for handling personal information in connection with its business activities, subject to the roles and responsibilities of service providers and other parties described in this Privacy Policy.